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Vacancy for an Assessment & Complaints Conciliation Senior Regulation Officer

The Insolvency Practitioners Association (IPA) is a membership organisation and a professional body recognised by the Government for the purposes of licensing members to act as insolvency practitioners. As the only such body specialising in insolvency, it has been, and continues to be at the forefront in creating insolvency qualifications, widening access to insolvency knowledge and understanding and leading debate on current issues. A team of over 20 staff, based in the City of London, is responsible for supporting the IPA’s members, affiliates and students and ensuring that the IPA’s brand and reputation are both maintained and enhanced.

Job Description:
To provide direct support for the Head of Regulatory Operations (‘HRO’) in handling the assessment and where appropriate conciliation of complaints against members, with management of a small team of regulation officers dealing with assessment and conciliation of complaints. Assisting with other Regulatory/Secretariat functions where required.

Key Responsibilities
  • Managing cases and having responsibility for ensuring that cases with the team of regulation officers to assess and possibly conciliate complaints progresses in line with regulatory targets
  • Management of a team of 3 Regulation Officers – responsible for reviews, objective setting, pastoral care etc.
  • Ensuring swift and sensitive handing of complaints, and careful management of expectations of members and complainants - includes regular written and oral communication with parties.
  • Where necessary, referring cases for formal investigation.
  • Liaising with HRO and colleagues in all aspects of complaints work providing advice where requested.
  • Setting-up and managing a conciliation process
  • To assist where necessary the Head of External Affairs & Member Services, where required, with licence applications and providing recommendations on any matters requiring exercise of committee discretion.
  • Assisting the Senior Regulation Officer – Investigations and the Head of Monitoring with complaint investigations and inspection visits where required
  • Assisting in internal reporting as required.
An ability to plan and prioritise own work effectively, manage the incoming work and the work/throughput of a team to meet KPI’s is essential.
Strong legal/technical knowledge of insolvency and other connected regulation and statutory requirements for the profession is essential.
Being responsible for the quality of your own work, ensuring that it is accurate and error free first time and having good written and oral communication skills are key attributes required. Excellent communication and inter-personal skills are essential.
You should have managerial experience and be able to work as a member of a team. An ability to explain complex/technical issues in a sensitive way that your audience can understand is important. Regulation experience is preferred and experience of insolvency – whether in an insolvency practice or legal practice is required, preferably to JIE level, although this is not essential. Applications from candidates with legal qualifications/experience would be welcomed.
Applicants who feel that they can contribute to the association of professionals and play a central part in the IPA’s Secretariat Regulation operations should applying using the details provided below.

How to apply:
Applications should be submitted to Andrew Kerr, Head of Regulatory Operations by email to or post to Insolvency Practitioners Association, Valiant House, 4-10 Heneage Lane, London EC3A 5DQ.  Your application should include an application letter that details your suitability for the job and a CV.
Application Terms and Conditions:
Salary: Salary banding is between £45,000 & £55,000 commensurate on experience and qualifications.
Benefits: incl. private health scheme, death in service insurance cover and contributory pension scheme.
Annual Leave: 25 days, with an opportunity to purchase up to a further week.
Post: Permanent and 35 hours per week. Office based with opportunity for some home working, occasional requirement for work required outside normal working hours.
Closing date: Close of business, Friday 30 November 2018.
Interviews: Interview dates during December 2018.
Feedback will only be available for shortlisted candidates and no agencies at this time

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