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SRA

Complaints against SRA-regulated Insolvency Practitioners  


The SRA is the authorising body for SRA-regulated solicitor Insolvency Practitioners.

The Insolvency Practitioners Association (IPA) will be responsible for handling any complaints relating to such solicitor Insolvency Practitioners where the complaint is in connection with the solicitor's appointment under the Insolvency Act 1986. The IPA will be responsible for conducting the investigation of the complaint and reporting any findings to the Solicitors Regulation Authority. 

In the first instance please submit your complaint in writing to the Insolvency Practitioners Association, Valiant House, 4-10 Heneage Lane, London, EC3A 5DQ.  Upon receipt of your complaint we will acknowledge it and thereafter we may need you to clarify your complaint or provide further information before the decision to investigate can be made.

The IPA shall assess whether you have legitimate grounds for complaint, and where this is not the case will, within ten working days of identifying that there are no grounds for investigation, advise you and the SRA accordingly.  Following this any response you submit to the IPA will be forwarded to the SRA within ten working days.

Where a decision has been made that you have legitimate grounds for complaint and an investigation has been opened, the IPA shall investigate and assess the complaint and within 15 working days of the conclusion of its investigation will send, to you and the solicitor complained about, a letter setting out

  1. A summary of its findings of fact, and
  2. Confirmation that the IPA will provide a case report to the SRA if, in the opinion of the IPA, it is appropriate to do so.
If your complaint is in relation to the legal services provided by a solicitor Insolvency Practitioner, then please refer back to the guidance on the SRA website http://www.sra.org.uk/consumers/problems/report-solicitor.
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